FAQ
FREQUENTLY ASKED QUESTIONS
Yes, we are an ISO9001 certificated manufacturer for 23 years.
We have full sets of testing equipment including SHIMADZU HPLC, Laser Particle Size Analyzer, SHIMADZU Visible Spectrophotometers, Whiteness tester, Moisture Analyzer and TGA equipment etc. Each shipment will be tested and samples were kept for tracking purpose.
Yes, our main products like OB, OB-1 and CBS-X are covered by EU REACH, Turkey KKDIK, Korea K-REACH. And we are an ISO9001 approved factory.
We have stock of 30-50MT for our regular products and could ship out from our company in 5-7 days after your prepayment.
Yes, our well trained and experienced engineers would like to support anytime you got some questions about optical brighteners.
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.